Commitment to Accessibility
Sutherland Kelly LLP is committed to ensuring that its services are accessible for all Ontarians. Our commitment is based upon:
- respect for the dignity and independence of people with disabilities;
- equal opportunity for people with disabilities to access, use, and benefit from our services; and,
- service integration in relation to the services we provide to our clients.
We will work with a person with disabilities to provide the support that meets their needs. If we are not able to meet the person's particular needs in a reasonable time, we will inform them and will work with them to determine an alternate method, if possible.
Our Customer Service Policies
This is a summary of the accessible customer service you can expect to receive.
To access our office you must walk up a flight of stairs. If this causes any difficulty or inconvenience, we would be happy to meet with you on the main floor as we have arranged for the use of another office's meeting area in such situations. Please contact us for more information.
People with disabilities may use their own personal assistive devices. We will ensure that our staff is trained and familiar with any assistive devices that may be provided at our office for use by customers with disabilities.
Employees will be familiar with our emergency procedures and how to assist customers that may require help during an emergency situation.
Feedback may be submitted to either Stephanie Sutherland or Michelle Kelly in person, by telephone, in writing, by email, or by fax. A person with a disability may use an alternative method if required.
Information & Communication
When communicating or providing information to people with disabilities, we will do so in a manner that takes their disabilities into account.
Notice of Temporary Service Disruption
We will give notice of temporary service disruptions on this website and throughout our office, if appropriate. Advance notice will be provided if possible. The notice shall include information about the disruption, the anticipated length of disruption, and a description of alternative facilities, if available.
People with disabilities may use their service animals in all parts of our office that are open to the public.
Persons with a disability who are accompanied by a support person will be allowed to have that person accompany them throughout the office. In situations where confidential matters are discussed, the support person may be asked to sign a confidentiality agreement.
Training for Staff
Training will be provided to all employees in how to provide accessible customer service and on the requirements of our accessibility policies.